TERMS AND CONDITIONS OF SALE
- ACCEPTANCE OF ORDERS
All orders are accepted by Prowexx Limited (“Prowexx”) subject to the conditions of sale as described under these Terms and Conditions of Sale. No variation of these Terms and Conditions will be accepted by Prowexx unless previously agreed in writing by Prowexx. Prowexx reserve the right to refuse any order.
- CUSTOMERS’ AUTHORITY
Customers entering into transactions with Prowexx expressly warrant that they are authorised to accept these conditions for themselves.
Payment of account is to be received by Prowexx 5 days from invoice date. Failure to pay on the due date will entitle Prowexx to withhold delivery of any subsequent orders.
Prices charged will be prices charged on date of order entry. All trade prices quoted are subject to VAT at the prevailing standard rate.
- DETAILS AND SPECIFICATION
Details and specification of products may be changed without prior notice. We will be pleased to check the details of any product for you by telephone. Prowexx reserves the right to alter any specification of any given product at any given time without prior notification or withdraw any item without explanation.
Prowexx will endeavour to meet the customer’s requirements but will not be under any obligation to accept cancellation or amendment to any order or part order.
- FORCE MAJEURE
Deliveries against the contract may be suspended pending any contingencies beyond Prowexx’s control and Prowexx shall not be liable for any loss or damage occasioned to the customer thereby.
- NO WARRANTY – NO LIABILITY
Prowexx gives no warranty and makes no representation as to the quality, suitability or fitness of any goods for any particular purpose whatsoever. Prowexx does not accept nor shall it be liable for any product/goods liability claim or other liability of any kind where any losses or damages arose from or as a result of goods supplied by Prowexx to the customer whether arising by reason of negligence on the part of Prowexx or its employees, agents or subcontractor or otherwise. Notwithstanding anything to the contrary contained in these Terms and Conditions of Sale, Prowexx shall under no circumstances be liable for any loss of profit (whether direct or indirect) or any indirect, consequential or economic loss or damage incurred by the customer or any third party, including loss under current and future contracts, loss of business or goodwill, administrative costs or disaster recovery costs.
Every effort will be taken to supply orders promptly but Prowexx will not accept any responsibility for suspension or delay in deliveries nor the consequences thereof.
10.1 Carriage charges (where applicable) available on request.
10.2 Orders will normally be dispatched Monday to Friday. In exceptional circumstances deliveries outside of this period may be made and may be subject to further charges.
10.3 A delivery charge will be applied for orders less than £200 excl. VAT. All orders outside the UK will incur a carriage charge.
All queries or disputes relating to invoices must be made in writing to Prowexx within 7 days of the date of the invoice.
- RETURNED GOODS
Prowexx has a policy of no return for goods requiring refrigeration or other customised conservation requirements. The only exception to this policy is if goods have been dispatched in error by Prowexx. Goods can then be returned but only if the procedure below is adhered to.
- RETURNED GOODS PROCEDURE
13.1 Check the goods carefully upon arrival. Telephone Prowexx immediately if there are any errors. You will be given a ‘returns number’ and sent a Returned Goods Form. This number must be quoted on all correspondence and the Returned Goods Form must be signed by yourselves. Do not send goods back without the Returned Goods Form. This number must be quoted on all correspondence and the Returned Goods Form must be signed by yourselves.
13.2 Carefully repackage the goods in the same manner in which they arrived i.e. boxed properly including any space filling materials. Goods returned damaged as a result of poor packaging will not be accepted by Prowexx and you will not be credited.
13.3 You must write the returns number on the outside of the box and include a compliment slip or letterhead inside with the Returned Goods Form.
13.4 Prowexx will arrange for the goods to be collected. Goods requiring cold storage must be kept under refrigeration when on your premises. You will be asked to sign a declaration on the Returned Goods Form confirming this. Credit will be allowed on authorised returns as follows:
- a) Goods authorised for return due to an error by Prowexx – 100% credit if goods are returned under the procedure above and they are in good order.
13.5 The following classes of goods will not be accepted for return:
- a) Cold storage goods which have been ordered in error by yourselves.
- b) Goods which have been damaged due to improper handling or abuse.
- c) Goods which have been opened, partly used or which the seals have been removed or tampered with.
- d) Goods which have been damaged by water, fire or smoke.
- e) Goods which have exceeded their guarantee or warranty period.
- f) Goods which are made to the customers’ own specification.
14. DATA PRIVACY
Prowexx is the data controller for the processing of personal data. To access Prowexx’s privacy statement, go to www.prowexx.com/privacy